Master of Leadership in Service Innovation

Masters (Coursework)

The world's economies are changing - from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business.

Key details

Degree Type

Masters (Coursework)

Duration

2 years full-time

Course Code

5707

Intake Months

Jan, Sep

International Fees

$24,640 per year / $49,280 total

About this course

UQ's Master of Leadership in Service Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.

The program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.

As you tackle every element of the program, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You'll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.

Study locations

External

What you will learn

Program highlights

Enjoy the flexibility of studying a program taught completely online at one of Australia's leading universities, which you can complete on a part-time basis and access around the world so you can balance study with work and life.
Engage in a program with a multi and cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders of tomorrow.
Gain comprehensive insights into the skills that leaders need to be successful and relevant, such as service innovation, value creation and customer centricity as you undertake advanced-level courses.

1 in Queensland for business and management studies

QS World University Rankings 2020

55 in the world for business and economics

Times Higher Education World University Rankings 2020

Career pathways

Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:

Vice president of customer experience
Chief customer officer
Senior customer and user experience designer
Customer and user experience lead
Customer and user experience lead

The University of Queensland (UQ)