This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.
At this level, workers may be autonomous with limited responsibility within established parameters, and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service settings which include, case work or case management contexts.